EaseTripMaker TERMS OF USE

General provisions

These terms and conditions outline the rules and regulations for the use of EaseTripMaker Company@apos;s Website, located at EaseTripMaker.com.

By accessing this website we assume you accept these terms and conditions. Do not continue to use EaseTripMaker.com if you do not agree to take all of the terms and conditions stated on this page.

The following terminology applies to these Terms:

• “Client”, “You” and “Your” refers to you, a natural or juridical person who logs on to this website and is compliant with the Company’s terms and conditions.
• “The Company”, “EaseTripMaker”, “Ourselves”, “We”, “Our” and “Us” refers to TripRobotics Inc., 1000 N. West Street, Suite 1294, Wilmington, Delaware 19801, California CST: 2157896, Florida ST:45218.
• “Party”, “Parties”, or “Us” refers to both the Client and ourselves.

All terms refer to the offer, acceptance, and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client@apos;s needs in respect of the provision of the Company@apos;s stated services, in accordance with and subject to, prevailing law of the United States of America.

Conditions to use

In order to use Our website or our Services and Products:

• You must be at least 18 years of age;
• You must use EaseTripMaker in compliance with these Terms of Use;
• You must have the legal capacity to enter into a binding legal agreement;
• You must only use the services of EaseTripMaker to make reservations of any form offered by Our services, only if You are authorized to do so both on your behalf and on behalf of third parties;
• all information supplied by You must be true, accurate, current and complete.
• You are responsible for paying any amounts due, for making any change/cancellation requests and for all other matters relating to the booking.

General rules and conditions

When You book services using EaseTripMaker, You authorize Us, or a third-party service provider, to act as Your representative during the process of booking such services from the selected Travel Supplier (defined below). By doing so, You also authorize us to make a payment for the above-mentioned products/and/or services in Your name and on Your behalf, as required. We shall ensure the tickets are issued and will charge You, accordingly, depending on which product You book. The amount You are going to be charged will be displayed before Your booking is confirmed by You.

Travel Supplier shall include any travel service providers, including but not limited to airlines, online travel agents, rental car companies, cruise operators, hotels and other short-term lodging facilities, and other providers of travel services.

You are obliged to deliver all data complete and error-free, which is necessary for booking. In case the information is inaccurate, incorrect or payment is processed with a credit card from a third person, We may require additional verification.

We are not responsible for scheduled changes or cancellations of Your travel or travel plans by the Travel Supplier. Airlines and other Travel Suppliers may modify, cancel or reschedule the flights, or other travel services, they process. If there are any issues related to the travel booking that have been contracted through Our services, do not hesitate to let Us know about this. We are looking to resolve any situation as soon as possible and within commercially reasonable standards.

You agree that EaseTripMaker may contact You regarding important or critical updates related to Your booking or travel via email, SMS, WhatsApp, or phone calls. See also SMS Transactional Terms and Privacy Policy.

Intellectual property

Information accessible via the Company site, its original content, features and functionality are and will remain the exclusive property of EaseTripMaker and its licensors. The Website is protected by copyright, trademark, and other intellectual property laws. The reproduction or use of the trademarks, commercial names or any other distinctive signs, including the website of EaseTripMaker, is prohibited and will be prosecuted, according to the applicable national and international legislation.

Our Service may contain links to websites operated by parties other than us. Such links are provided for your reference only. We do not control such websites and are not responsible for their content or your use of them.

Ticketing policies

Once You have completed Your booking via EaseTripMaker, You will receive an Order Confirmation from Us to the email address You provided. This email serves as proof that You have successfully made an order via EaseTripMaker and it reflects Your Passenger(s) details, Itinerary Details and Summary of Charges.

Please note that with the Order Confirmation, we acknowledge that the order was received and is processed by Us or by a third party. The Order Confirmation shall not serve in any case as an electronic ticket or a guarantee to board the plane. Once the payment is received and Your reservation is ticketed, You will receive a separate email with the e-ticket receipt.

Baggage allowance

The Baggage Allowance is reflected on the order confirmation with EaseTripMaker and as well as on the e-ticket receipt.

The Customer should check directly with the airline, indicated on Your itinerary, for the latest baggage allowance information in order to learn about the permitted count, size, and weight for every type of item You would like to bring on the trip.

Some airlines offer lower fares that do not include luggage. Once You have selected your flight, check the order confirmation to find out if luggage is included in Your fare.

With regard to the policy of charging baggage fees, it can be changed at any time by each airline company. EaseTripMaker does not control and has no input into luggage fees charged by airlines. There are airlines that charge baggage fees for any luggage You carry. If Your luggage exceeds the weight, size or number specified in the airline policy, the airline may charge additional charges for carrying luggage. EaseTripMaker bears no responsibility or liability for luggage fees you incur and are charged by the airline.

Airline NGS Fare Content

For certain flight offers, we offer airline-branded fare content, which consists of bundled services and optional upgrades as defined by the airline through the NGS (Next-Generation Storefront) standard. This content is designed to help you compare fare options and select the most suitable option for your trip.

It may include services such as baggage allowance, seat selection, boarding priority, ticket flexibility, frequent flyer miles, and in-flight amenities. The airline remains solely responsible for the accuracy and delivery of the services described.

EaseTripMaker displays this information to help you make an informed choice, but does not guarantee the accuracy, completeness, or continued availability of airline-provided content.

Please note, that the airline is solely responsible for providing the services included in its fare or described through NGS content. EaseTripMaker agency service fees apply independently of the airline’s offerings and are not waived or adjusted based on fare type or services included. In particular, EaseTripMaker charge standard service fees for voluntary ticket changes (exchanges), voluntary cancellations (refunds), seat selection using EaseTripMaker website and other applicable fees. For voluntary exchanges, any applicable fare difference will also be collected.

Travel suppliers: rules and restrictions

These Terms of Use extend to all services provided by Us related to EaseTripMaker, including the services you book through Us from Travel Suppliers; however, Travel Suppliers may have additional terms that may apply to your booking.

We encourage You to study in detail both these Terms of Use and those of the Travel Suppliers, so that You are aware of all the terms, conditions and policies that apply to Your travel services.

Since You are contracting for the booking of travel services through Us, You hereby agree to all fees charged for these travel services, including those additional fees that Travel Suppliers may require. We reserve the right to cancel Your booking if full payment is not received in a timely fashion. Some Travel Suppliers may require You to present a credit card or cash deposit upon check-in to cover additional expenses incurred during Your travel. Such a deposit is unrelated to any payment received by EaseTripMaker for Your booking. As such, EaseTripMaker bears no responsibility or liability for any additional expenses incurred by You during Your travel.

You agree and understand that any breach of the rules and restrictions of the Travel Suppliers by You may result in the cancellation of Your reservation, the denial of access to the applicable product or travel services, the loss of any funds paid for such reservations and, or the debit of Your account for any costs We incur as a result of such an infringement.

Requirements for travel

Not all documents listed below are required for all travel, and requirements vary depending on your destination, connections and visa/passport status. Please consult your local embassy or the government department responsible for posting travel requirements.

• “Real ID-compliant” – Driver’s License, US military ID, US passport, or other accepted identification to fly within the United States.
• Valid passport.
• Sometimes visa requirements (for more information contact the Embassy of the visiting country).
• Depending on the destination, a negative Covid-19 test is required (for more information check the entry requirements of Your destination country).

Our Company is not liable if you are refused entry onto a flight or into any country, due to your conduct, including your failure to carry the correct and adequate travel documents required by any Travel Supplier, authority, or country (including countries you are transiting through).

We are not responsible for any risks associated with traveling to different countries or the specific risks that particular countries pose, and We disclaim all liability for any damages or losses related to travel to those particular countries.

Payment

When You make a booking via EaseTripMaker, You will need to provide us with accurate credit or debit card details. By providing Your credit or debit card information, you authorize EaseTripMaker, or a third-party service provider of EaseTripMaker, to charge You for the total amount of travel services. You may see multiple charges: “Fares” and “Taxes and Fees” for the travel services equally the Total Amount as quoted in your booking.

If We encounter any issues while processing Your payment, We will notify You. We will not be liable for any subsequent price increase as a result of payment failure. Any price increases are reviewed with and agreed upon by You before the booking is made.

Neither EaseTripMaker nor any third-party service provider will be under any obligation to issue tickets before the payment process has been completed. You will receive Your booking confirmation and electronic invoice via email to the address You provided at the time of your booking.

Refunds and cancellations

Voluntary Cancellation by passengers

We understand that travel plans can often change. If You wish to cancel Your booking, depending on Your ticket policy, You may be eligible for a partial refund.

Ticket cancellation must be done at least 24 hours prior to the scheduled departure time. Passengers holding tickets that were not canceled prior to the departure, passengers who did not show up for the flight or did not board after the check-in process, might not be eligible for a refund.

Refunds must be requested only within the ticket validity period and are only possible if/should the fare rules of the purchased ticket permit it. If You purchased a discounted fare, this may be partially or completely non-refundable.

For partially used tickets, the refundable amount will be recalculated according to the unused sector and only if the airline policy allows. If there is no ticket value left, the unused tax (if any) will be refunded.

If Your ticket is not eligible for a refund, We will offer You alternative options according to the fare rules of your ticket (e-credit or exchange if available).

When refunding the ticket, additional flight services purchased from third parties (e.g. insurance, airport transfer) are not canceled automatically. To cancel these services, please request them directly from the third-party provider of the specific service.

Schedule Changes and Involuntary Cancellation

If the airline company cancels a flight or fails to operate it according to the originally scheduled time, You will have the possibility to choose one of the offered alternatives for Your travel arrangements. We will ensure that You are notified of any significant changes once We become aware of them and We accept no liability for any changes or costs incurred that may result.

You will have the choice of accepting the change of timing or a new travel arrangement offered by the airline. If the changes are not acceptable, You might have the possibility to apply for a refund in accordance with the conditions of carriage. In case You are eligible for a refund, Our processing fee applies, as well as the deduction of non-refundable fees.

Applicable surcharges in case of cancellation of the reservation

The ability to refund Your ticket is subject to the rules of the ticketed fare and specific terms and conditions of the airline company, therefore administrative fees and penalties may apply.

Our services are provided in full by Our agents. By services, we mean processing any requests made by You to cancel, change, or refund your ticket. For these services offered by Our company via Our service center, social media, or all other channels, a processing fee of $150 applies. All penalties and fees are calculated per ticket.

Processing fees for customers holding tickets with a Support Package included will be charged in accordance with the type of Package purchased.

Administrative Fees, tips, and/or Support Packages are considered non-refundable charges. Also, any applicable airline penalty or cancellation fee is non-refundable by default and will be deducted from the amount to be returned to You.

We have no influence and therefore cannot be held liable for the outcome of the cancellation/change/refund process, which is the total discretion of the airlines. Nevertheless, the processing fee paid to process Your request, which is not the airline's fee to cancel/change/refund the ticket, is a service provided by Our company and cannot be returned.

Refund Processing Time

In most cases, the refundable amount will be credited back to the original method of payment; however, there are exceptional situations in which tickets will be refunded via alternative methods such as check or PayPal. We will issue refunds for eligible tickets within 20 business days for credit/debit card purchases, but please note that this does not include Your own bank processing time.

Credit card chargebacks

You can dispute charges with credit card companies ("chargebacks"). If You have a question about a charge on your credit card statement, we encourage you to call customer support and the Travel Supplier prior to disputing a charge with Your credit card company to discuss any questions or concerns about the charges. We retain the right to cancel any travel reservation in the event of a chargeback related to that reservation.

By using EaseTripMaker to make a reservation with a Travel Supplier, You accept and agree to the relevant cancellation policy of that Travel Supplier. In all cases, the cancellation policy of each reservation is made available on our Website when you are making your booking. Please note that certain rates or special offers are not eligible for cancellation or change. By using our service to make a reservation with a Supplier, you waive the right to any chargeback claims mentioned below. EaseTripMaker and its Travel Suppliers deem the following chargeback scenarios as improper and retain the right to investigate and rebut any such chargeback claims, including the right to recover costs of such chargeback claims from You:

• Chargebacks resulting from non-cancellable reservations in the event that EaseTripMaker or the Travel Supplier cannot provide a refund, whether or not the reservation is used.
• Chargebacks resulting from the cardholder’s decision to not use a service made available by a Travel Supplier and did not have the right to a refund (e.g., the cardholder did not show up for a scheduled flight, and did not cancel in advance).
• Chargebacks arising from non-compliance with these terms and conditions and policies regarding the cancellation or the refund.
• Chargebacks resulting from charges authorized by family, friends, associates or other third parties with direct access to You, the User’s, credit card.
• Chargebacks arising from the Travel Supplier’s failure to deliver a product or service in a manner that’s consistent with the Travel Supplier’s product description but that You may no longer want or need.
• Chargebacks resulting from the cardholder’s decline to use the available services due to concerns related to COVID-19 or travel restrictions on the cardholder.
• Chargebacks resulting from force majeure or other circumstances (including the bankruptcy of the EaseTripMaker or Travel Suppliers) that are beyond the control of EaseTripMaker or its affiliates.

Force majeure

Any act or situation which is beyond Our control is known as a “Force Majeure” event. In such a circumstance, We are not liable for any failure to perform, or delay in performance of our obligations or contracts, for interruption of service directly or indirectly from acts of God.

No party will be held legally responsible for any losses or damages of nature incurred or suffered by that other party, as long as this failure or delay is the direct result of a Force Majeure event.

Any act, event, non-happening, omission or accident beyond Our control includes (but is not limited to):

• Strikes, lock-outs or other industrial action.
• Civil commotion, riot, invasion, cyber-attack, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
• Fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic or other natural disasters.
• Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
• Interruption or failure of utility service (including the inability to use public or private telecommunications networks).
• The acts, decrees, legislation, regulations or restrictions of any government.
• Other causes beyond our reasonable control.

We will use our reasonable endeavors to minimize any delay or issues caused by Force Majeure or to find a solution by which our obligations under these Terms of Use may be performed despite the Force Majeure event.

In case of a Force Majeure Event: Your reservation MUST be canceled prior to the scheduled departure date or You risk forfeiture of the value of the tickets and no refund, rebooking or rerouting option may apply. Your entire ticket will be lost. If You’ve already submitted a request for a refund, take note that your refund may take a little longer than normal to complete due to the sheer number of travelers that may be impacted by the same Force Majeure Event.

We are committed to following the established policy and try to prescribe an alternative resolution that will suit both sides. Travel Suppliers might offer waivers to cancel, postpone trips or provide a refund to the passengers that might be accessible in case a specific flight that was affected is canceled. If You request any changes and/or modifications caused by force majeure circumstances (e.g. cancellation or modification), in addition to the terms and conditions of the Travel Supplier, our processing fees will apply.

Limitation of liability

All information contained on Our website is disseminated as is and without any guarantee of accuracy or being free from errors or omissions. We do not guarantee in any way the timeliness, accuracy or availability of information unless these are guaranteed by statute or other laws and international treaties. In no event, including, but not limited to negligence, will, EaseTripMaker, including its respective officers, directors, employees, representatives, parents, subsidiaries, affiliates, distributors, suppliers, licensors, agents or others involved in creating, sponsoring, promoting, or otherwise making available the Website, EaseTripMaker and its contents (collectively the “Covered Parties”), be liable to any person or entity for any injury, loss, claim, damage or for any special, punitive, exemplary, direct, indirect, incidental, compensatory or consequential damages of any kind, regardless of whether are based on the contract, tort, negligence, offenses, strict liability or otherwise, arising out of or in any way related with the activities or business of our Company, including but not limited to: (i) loss of goodwill, profits, business interruption, data or other intangible losses; (ii) the use, or inability to use, unauthorized use of, performance or non-performance of the Website or the services or materials on the Website or the reserved travel reservations through the call center, even if they are informed about the possibility of such damages; (iii) unauthorized access to or tampering with Your personal information or transmissions; (iv) the provision or failure to provide any service; (v) errors or inaccuracies contained on the Website or any information, software, products, services, and related graphics obtained through the Website; (vi) any transactions entered into through this Website; (vii) any damages or viruses that may infect computer equipment or other property, or any loss of data, access, use or use of Your account browsing the Website, or downloading materials, data, text, images, videos, audio or other information from the Website or associated with any e-mail or links sent by EaseTripMaker or its third party service providers; or (viii) damages otherwise arising out of the use of the Website, any delay or inability to use the Website, or any information, products, or services obtained through the Website.

In no case shall Our total liability, or that of our Travel Suppliers, exceed the total costs stipulated in the itinerary that generate such liability. Please note that claims or cause of action arising out of or in connection with Your access and use, or the purchase of products and/or services from the Website must be submitted within one hundred eighty (180) days from the date the purchase was completed. If legislation in force does not allow limits or exclusions regarding the liability for the harmed damages, the ones indicated above may not apply in Your case. Your use of the Website will be at Your own risk. Our Company acts as an intermediary or as an agent for the products and services related to travel such as air transport, hotel accommodation, meals, travel insurance, car rentals, etc.) and We are in no way responsible for the products and services of these Travel Suppliers.

The Travel Supplier that provides travel or other services on EaseTripMaker are independent contractors and not agents or employees of EaseTripMaker, its third-party service providers or EaseTripMaker Covered Parties. EaseTripMaker and Our subsidiaries are not responsible for the acts, errors, omissions, representations, guarantees, violations or negligence of such providers or any personal injury, death, loss, accident, delay, material damage or other damages or expenses resulting from these Travel Suppliers. We have no liability and will not make any refund or accept responsibility for any damage in case of any delays, cancellations, overbooking, strike, labor disputes, bankruptcy, machinery breakdown, quarantine, government restraints, weather, force majeure or other causes beyond the Covered Parties’ direct control.

No Covered Party shall be responsible for any Service Provider’s breach of warranty, nor for any other wrongdoing of a Service Provider (including any liability in tort), as to any products and/or services available through EaseTripMaker. No Covered Party shall be responsible for any Service Provider’s failure to comply with these Terms of Use or with applicable federal, state, provincial and local law.

By using Our site, You hereby agree to the Terms of Use and you will not bring any legal proceedings against EaseTripMaker, or its Covered Parties. Therefore, both EaseTripMaker and its Covered Parties are not responsible for any loss or damage to the property or injury of any person caused by any defect, negligence or any other wrongful act of omission or any non-compliance by any kind.

Further, any inconvenience, loss of pleasure, mental suffering or other similar matter; any delayed departure, missed connections, replacement of accommodations, termination of service or changes in rates and charges; any cancellation or double reservation of reservations or tickets outside the reasonable control of EaseTripMaker; and any claims of any kind arising out of or in connection with air transport or other transport services, products or other features performed (or not) or arising (or not) in connection with Your travels are not the responsibility or liability of EaseTripMaker and its Covered Parties. Additionally, EaseTripMaker is not responsible for any delays, cancellations or changes to the flight programs performed by the airlines. The limitations specified in these Terms of Use will survive and apply even if it is found that any limited remedy specified in these Terms has failed to achieve its essential purpose. The limitations of liability provided in these Terms of Use are to ensure the benefit of EaseTripMaker and its Covered Parties.

Indemnification

You agree to indemnify, defend and hold Our Company its Covered Parties, associates, partners, business partners and/or their respective traders and any of their respective leaders, officers, directors, managers, employees and agents harmless from and against any third party declarations, causes of action, requests, reclamations, losses, injuries, fines, sanctions or other amounts of any kind, including legal and accounting expenses, arising from:

• your exploitation of EaseTripMaker;
• your infractions of laws or the rights of a third party; or
• your alleged breach of these Terms of Use or use of Services.

Disputes resolution

Dispute resolution please note that these terms provide that if you and TripRobotics Inc. Are unable to resolve a claim or dispute, the claim or dispute will be resolved by binding arbitration. Arbitration uses a neutral arbitrator or panel of arbitrators instead of a judge or jury and is subject to very limited review by courts. You and TripRobotics Inc. Also agree that any claim or dispute cannot be brought as a class action. Please carefully review the following terms in this section. If you do not accept them, you may not use the site.

If any provision in this section is found to be invalid, void, or unenforceable, then such provision shall be severed from this section and the remaining provisions in this section shall remain in full force and effect to the greatest extent permitted by law.

ARBITRATION AGREEMENT. If you have a claim or dispute with TripRobotics Inc., we hope to resolve it as quickly and easily as possible. First, discuss your claim or dispute with a customer service representative. If the customer service representative and ultimately TripRobotics Inc. are unable to resolve your claim or dispute, you agree that either TripRobotics Inc. or you can initiate binding arbitration as described herein. This binding arbitration is the only method for resolving any such claim or dispute.

Arbitration means an impartial third party will hear the claim or dispute between TripRobotics Inc. and you and provide a decision. Binding arbitration means the decision of the arbitrator or panel of arbitrators is final and enforceable. A claim or dispute is any unresolved disagreement between TripRobotics Inc. and you. A claim or dispute also includes a disagreement about this Arbitration Agreement’s meaning, application, or enforcement. The arbitrator or panel of arbitrators shall decide any claim or dispute under this Arbitration Agreement. The arbitrator or panel of arbitrators shall have the sole authority to rule on his or her own jurisdiction, including any challenges or objections concerning the existence, applicability, scope, enforceability, construction, validity and interpretation of this Arbitration Agreement and any agreement or waiver to arbitrate a claim or dispute hereunder. TripRobotics Inc. and you each agree to waive the right to a jury trial or a trial in front of a judge in a public court.

This Arbitration Agreement is governed by the Federal Arbitration Act. The American Arbitration Association will administer each arbitration and the selection of arbitrators will be according to the applicable rules for the American Arbitration Association. The arbitration will be held in DelawareDallas County, Texas. TripRobotics Inc. is responsible for paying for the fees and expenses of arbitration for any non-frivolous claim; provided, however, that each party shall bear the expense of its own counsel.

No amendment to or termination of this Arbitration Agreement shall apply to a claim or dispute of which TripRobotics Inc. had actual notice on the date of amendment or termination.

CLASS ACTION WAIVER. Neither TripRobotics Inc. nor you will be entitled to join or consolidate claims or disputes by or against others as a representative or member of a class, to obtain relief in any arbitration in the interests of the general public, or to act as a private attorney general. In other words, any claim or dispute between TripRobotics Inc. and you shall not be the subject of a class action lawsuit or arbitration proceeding but rather an individual, one-on-one arbitration between TripRobotics Inc. and you. This Class Action Waiver provision is independent of the Arbitration Agreement provision, and no waiver of the Arbitration Agreement provision shall nullify this Class Action Waiver provision.

GOVERNING LAW, JURISDICTION, AND VENUE. These Terms of Use and Conditions shall be interpreted and enforced according to the laws of the State of DelawareTexas without application of its or any other jurisdiction conflicts or choice of law rules. Subject to the Arbitration Agreement, for any action or proceeding regarding these Terms, TripRobotics Inc. and you irrevocably submit to the exclusive jurisdiction of the state and federal courts located in DelwareDallas County, Texas and the venue shall exclusively lie in DelawareDallas County, Texas to the express exclusion of all other venues. TripRobotics Inc. and you consent to and irrevocably waive any challenge to the jurisdiction, forum, venue, or inconvenience of such courts.

Related legislation

You should know that any travel in other countries to arrive at Your destination, most probably are subject to the Montreal Convention, or now to the Warsaw Convention and its amendments, in particular cases can be regulated by Regulation (EC) No 261/2004 of the European Parliament and of the Council of 11 February 2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights. The contract of carriage by a carrier may be limited by these international laws, but both the contract of carriage and these laws limit the liability of the carrier.